Priority mail can take longer than normal to deliver during the holidays (especially during the months of November/December/February/March). Yahontas Beauty Queen is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. We only ship to the address entered in PayPal’s checkout. Please be sure to select a different shipping address if it is different from the billing address.
We ship Internationally/Worldwide. We also ship to P.O/AFO/FPO (Military) addresses. Please be aware some international countries do not scan the package once it arrives in your country. If more than 4 business days pass, please contact your local post office or customs as the package may be held there for pickup. Yahontas Beauty Queen is not responsible for any customs or duty charges that may occur.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Longer delays may apply depending on volume and time of year.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. We can only ship to the address entered in checkout. If your address is incorrect, please email us immediately after payment.
What will happen if my package is not deliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is not deliverable, please email us via email and we will instruct you on how to proceed. Majority of the time orders or not deliverable because no one was home to sign off on your order as required. In this case it will be returned to postal for delivery the next business day or you can pick it up at your local shipping location. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. Your package must be received prior to us making any changes or re-sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund orders because of these return delays.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order first go to "track" tab and input your tracking number or contact FEDEX at 18004633339, any other questions, please email me at email@example.com.
What payment options do you accept?We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. You do not need a Paypal account to place an order. Please be sure your billing and shipping address match your card in PayPal to avoid delays. In addition, we also accept cashapp which allow the same bank linking services however, you will have to signup using this method. It is free to create an account and it also give you $5 credit upon opening.**Please note PayPal** will not-allow us to ship your order until they verify your payment has cleared.
Does anyone else see the information that I provide to Place my order?
We respect your privacy. The information you provide will not be given to any third party.
What is your return policy?
ALL SALES ARE FINAL !Due to the nature of this product, we do not give refunds, exchanges or credits for any reason. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. In addition, we are not responsible for a wig that does not fit or is not the exact color required. By completing your purchase, you agree to these terms.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order, please email us. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. As your customer service representative I will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new and unused condition. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange. To return incorrect items, please mail it back to the return address given at the time of contacted us. All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, YAHONTAS BEAUTY QUEEN will not be responsible for the items.*We reserve the right not to accept certain damaged or incorrect items.
Enjoy discount code: Queen for all first orders!