Terms and Conditions

Booking Policies

To ensure a comfortable and professional experience for every client, please review the following policies before scheduling your appointment.

• Guests & Children: To maintain a relaxing environment, only the client receiving the service is permitted during the appointment. Please do not bring additional guests or children unless previously approved.
• Late Arrivals: If you arrive more than 15 minutes late, a $15 late fee will be added to your remaining balance. Arrivals exceeding 20 minutes late will result in your appointment being canceled, with no exceptions.
• Rescheduling: Appointments must be rescheduled at least 24 hours in advance. Changes made with less than 24 hours' notice will require a new deposit to secure another appointment.
• Deposits & Refunds: All deposits are non-refundable. By scheduling an appointment, you acknowledge and agree to these booking policies and terms of service.

Thank you for your understanding and cooperation. These policies help ensure appointments run smoothly and allow me to provide the highest level of service to every client.

Sameday Pickups & Appointments

To provide the best service possible, please review our booking policy:

• Same-day pickup orders must be placed before 3:00 PM and paid in full before pickup arrangements can be scheduled.
• No holds will be placed on products or appointments without payment.
• Same-day appointments require a deposit and must be confirmed through direct communication, especially if the request is made after business hours.
• Appointments booked after 12:00 AM (midnight) are not guaranteed unless you have received confirmation from us directly.
• We recommend booking in advance whenever possible to ensure availability.

Thank you for your understanding and cooperation. We look forward to serving you!

What will happen if my package is not deliverable to my address?

If your tracking information shows that your package is undeliverable, please contact us by email for further assistance.

In most cases, packages are marked as undeliverable because:

• No one was available to sign for the delivery (if a signature is required).
• The shipping address provided was incomplete or incorrect.

Depending on the carrier, your package may:

• Be reattempted on the next business day, or
• Be held at your local carrier location for pickup.

If your order is returned to Yahontas Beauty Queen, we will contact you by email to confirm an updated shipping address before reshipping your package. Returned packages must be received by us before we can make any address changes or resend your order.

Please verify that your shipping address is accurate before placing your order. We are not responsible for delays caused by incorrect shipping information, and shipping fees are non-refundable.

How do I check on or contact someone about an order I have placed?

You can track your order anytime by visiting the Track Your Order page and entering your tracking number.

For delivery updates, please contact your shipping carrier directly:

• FedEx: 1-800-463-3339
• UPS or DHL: Please contact the carrier listed on your tracking information.

For all other questions regarding your order, please email us at yahontasbeautyqueen@gmail.com.

Delays: 

While we process and ship orders promptly, delivery times are determined by the shipping carrier.

During peak shipping seasons—including November, December, February, and March—Priority Mail and other shipping services may experience delays beyond estimated delivery dates.

Yahontas Beauty Queen is not responsible for:

• Carrier delays
• Lost or stolen packages
• Damaged packages while in transit
• Delivery delays beyond our control

Please ensure your shipping address is complete and accurate, including apartment or suite numbers. Once your order has been processed, we may not be able to update your shipping address.

Orders are shipped only to the address provided at checkout. Please verify your shipping information before submitting your order.

What is your return policy?

Due to the sanitary nature of our products, we do not accept returns, exchanges, or offer refunds.

Once an order is placed, processing begins immediately. Please carefully review your order before completing your purchase, including:

• Product style
• Color
• Length
• Quantity
• Shipping information

We do not provide warranties, guarantees, alterations, or repairs. We are also not responsible if a wig does not fit properly or if the color differs from your personal expectations.

By completing your purchase, you acknowledge and agree to these terms.

What if my order is incorrect or is missing an item?

We carefully inspect every order before shipment; however, mistakes can occasionally occur.

If your order is incorrect, damaged, or missing an item, please contact us within 24 hours of delivery by email.

Your email should include:

• Your order number
• A description of the issue
• Clear photos of the package and items received

If the error was made by Yahontas Beauty Queen, we will work quickly to resolve the issue.

If a return is required:

• The incorrect item must be returned in its original, unused condition.
• Items that have been worn, opened, altered, or removed from their original packaging are not eligible for replacement or exchange.

Please inspect your order immediately upon delivery. Claims submitted more than 24 hours after delivery may not be approved.

Yahontas Beauty Queen reserves the right to deny claims that do not meet our policy requirements.