Terms and Conditions

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What is your return policy?

ALL SALES ARE FINAL!

Due to the nature of this product, we do not give refunds, exchanges, or credits for any reason. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. In addition, we are not responsible for a wig that does not fit or is not the exact color required. By completing your purchase, you agree to these terms. 

What if my order is incorrect or is missing an item?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order, please email us. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. As your customer service representative I will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new and unused condition. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange. To return incorrect items, please mail it back to the return address given at the time of contacted us. All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, YAHONTAS BEAUTY QUEEN will not be responsible for the items.

*We reserve the right not to accept certain damaged or incorrect item.