Sameday Pickups & Appointments
All orders must be placed and fully paid for pickups arrangements, NO EXCEPTIONS. All sameday appointments must be booked to secure your arrival.
What will happen if my package is not deliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is not deliverable, please email us via email and we will instruct you on how to proceed. Majority of the time orders or not deliverable because no one was home to sign off on your order as required. In this case it will be returned to postal for delivery the next business day or you can pick it up at your local shipping location. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. Your package must be received prior to us making any changes or re-sending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund orders because of these return delays.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order first go to "track" tab and input your tracking number or contact FEDEX at 18004633339 or UPS/DHL directly. For any other questions, please email me at firstname.lastname@example.org.
Priority mail can take longer than normal to deliver during the holidays (especially during the months of November/December/February/March). Yahontas Beauty Queen is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. We only ship to the address entered in PayPal’s checkout. Please be sure to select a different shipping address if it is different from the billing address.
What is your return policy?
ALL SALES ARE FINAL!
Due to the nature of this product, we do not give refunds, exchanges, or credits for any reason. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. In addition, we are not responsible for a wig that does not fit or is not the exact color required. By completing your purchase, you agree to these terms.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order, please email us. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. As your customer service representative I will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new and unused condition. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange. To return incorrect items, please mail it back to the return address given at the time of contacted us. All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, YAHONTAS BEAUTY QUEEN will not be responsible for the items.
*We reserve the right not to accept certain damaged or incorrect item.